Thanks to Mr. Raul Santos for his excellent service

I’ve been a customer at AGMC since 2009, I’ve had some trouble earlier but all were solved easily when I reached out to Mr. Amro shawqi/ Mr.Wael Awadallah and Mr.Azzam feddah.The best BMW agency in the UAE in terms of customer service and quality. 👍🏻👍🏻

Extremely terrible, slow and unprofessional service.BMW leasing is a shame for otherwise respectable BMW brand.The staff is arrogant and unprofessional and have no sense of dealing with client. Although theyre selling luxury cars, the customer service is far from being consumer friendly.The finance department is living in stone age with no process in place to obtain signatures on documents digitally. I have not seen a business that takes more than 5 working days to clear a local bank payment check.Taking a luxury car on simple rental agreement is worst than taking a bank loan. The staff will just take the documents and sit on them for weeks, making every possible excuse to cover up for their slow and unresponsive service.No ethics and manners to return business calls or respond to messages from clients.

Got my 2021 BMWX4 from here, both their sales and after sales staff was quiet patient and helpful with all doubts and questions. Special thanks to Ms Asma.

If you need to buy a BMW or Mini, this is the place to go. AGMC is the authorized dealer and this location handles both brands. Cars are on display and the same location handles car servicing. The team is generally friendly and helpful.Booking in advance for servicing is recommended. Anticipate to wait even if you arrive on time for your booking. The process for dropping off your car is paperless, yet when you collect your vehicle you still need a paper gate pass.

Its a very nice place to buy a new car with many different options and types you can choose from. Thank you!

The brand is always value for money and unforgettable after sales service

Very good selection of BWM cars & bikes from entry to performance level all type of BMW cars are available

Our dream came true thanks to the AGMC team.Really good deal in combination with Denis outstanding customer service, who tried to understand my needs rather than pushing hard for a quick sale, as well as professional & prompt assistance of Lynda, who simplified the paperwork process.Hope servicing part will be issue-free to keep up with the high quality benchmark set by the AGMC front-office team.

This is the most advanced car workshop Globally. Viewing gallery, reception area personalised and well managed process with check-in and car inspection. I think it can host around 100 cars at a time. This is world class car servicing and the first I have experienced this level. Well done to all. Thanks to Ashish Kumar for such great service 😀

Excellent customer care by the staff. Very courteous and well informed. Thanks to Mr.Ali Khan....deserves 5 stars.

Weak customer service !Went there for buying a car and none of the staff even said HELLO ! Then went to the Pre Owned showroom few meter away, and same scenario…Should we wear a suit to be considered ???

Marwan was great. A pleasure to buy from and I love my new BMW. Highly recommend.

I have been loyal to the BMW car brand for 10 years. With my first 2 cars, no issues, loved the service (was much quicker before) and the overall experience ie the agent handling your car would be in regular touch to give you updates. No hassles. On my 3rd car. However my experience in regards their service has been extremely disappointing and sadly I am actually planning to switch brands. I have always had to leave the car for over a day for any service work. They do not offer drop service to their customers or replacement cars in case of long service. I had to keep taking the car more than once to have it rechecked. The agents dont keep you posted, you have to call and follow up. The brakes has been an on going issue since purchase. Hate the screeching sound I have to live with as the service center cant do anything much about it except clean it and thats chargeable. The sound come back in less than a months time.BMW needs to learn the simple , effective , smooth and hassle free after sales service and customer service from Infiniti who are simply brilliant and I guess its time to explore another brand as my next purchase

Well organized and excellent service!

Great service at this dealer ship. I have been a customer for 3 years now, and every-time i get service done to my car i am impress with how well i get treated. I would recommend you to ask for Mohamed Samir, he will go the extra mile to make your experience better!!

Sheer Driving Pleasure!Situated on SZR with plenty of parking.

Am so unsatisfied with AGMC service, after an issue that have occurred recently in my 420 -2015 model (which is still under warranty)I got a part of the inner wall of the door “melted” as you can see in the picture attached, this has happened out of the sudden, and it’s very strange as i am not driving the car much, and it’s parked in a well shaded parking.Customer service at AGMC stated that this problem has Occurred before With other BMW cars and that they r not will willing to fix it.I am very disappointed, as I have been A BMW long time advocate and I have always praised AGMC for the great service it provides; a highly priced one but well justified and to me it was totally worth It.Until this moment.However I am planning to raise this up to BMW and check if this service is up to it’s standards.

It’s surely a place to be for all BMW enthusiasts.Staffs are really considerate and kind to explain things when asked.Would recommend to do a basic search first and then come to see the vehicles physically.

Cars are over priced. Service is terrible. Save yourself some money and a headache and call BMW in Abu Dhabi

First time visiting AGMC Dubai Shaik Zayad road branchProcess of booking appointments was good, actually my visit for re call related to my vechicle.Certified Service Adviser Mr.James was very helpful and provided answer to my questions, hopefully I would also satisfied by result of BMW serviceUpdate: extra 2 weeks for awaiting required spares parts due to not available in stock

For my wife’ car service , it’s easy to find the location

Had to buy few parts for my bmw f800 gs. Great service

Great service center and point of sales for BMW/AGMC in Dubai. Folks seem friendly and well organized. Products are good presented, neat and clean. I purchased two bulbs for the tail lights of my E90 at the size of a pinky for 140+AED which I believe is overpriced but I had to cough it up. In general worth a visit if you are into BMW cars- and motorcycles.

One of the best showrooms I’ve ever been in! It’s a great place with great atmosphere. The customer service is so good and that’s what temped me into buying 2 BMWs from them. Great place!

The worst after sales service u can have is in Agmc. False commitments and fake promises what they are known for.

Excellent place. I go there for my bikes. Good selection of new and pre-owned. The BMW Motorrad service is great of you thinking of getting a bmw bike this is the place to go

Bought my new 2022 x5 from this place. waited long time for delivery

Good service. Took the wifes X3 for the first service. Got it back the next day. Bit of a wait till the car was ready to drive home, although we were told its ready for pickup.

Service done in 45 minutes.Unbelievably well done ..

I have had a professional and very pleasant experience here. Staff is highly skilled and has excellent approach to customer services!

I had the best experience with BMWThe most helpful and supporting staff.They are so friendly and still with much respect.I would definitely recommend them to everyoneI got a brand new car, traded in my car and also did the financing with them.Hadi, Bahjat, Sharkawy, Ghaleb and Wa’adThanks a million

Great service. Have the facility of dropping off your car the night before the service appointment. They also have a drop off service at a reasonable price- recovery truck drops it - car is not driven.

1 time out of 3 I end up having to wait a long time to get my car. Very strange that they dont manage expectations better.Last time I was told the car was coming. After 20min waiting I went to ask and suddenly someone came to tell me they were washing the car... this is a great courtesy but please dont expect customers to be please to wait over 20min to get a car if not told it is being washed. Result I asked the individual to bring my car even dirty. I had to go.

It’s a great place….

They new BMW cars are fabulous, stuff was very helpful and professional

Friendly and helpful staff. We have been approached immediatelly, served a coffee, got in touch with the Service Technicians, got valuable information. Best BMW-Experience ever for me 😎

Good Service. Friendly staff. Less waiting time. Its Gives you the right feeling of owning a BMW 😍

Quick service, helpful staffWill come soon to have new car.

Worst BMW dealer experienced in many countries. The services is just acceptable if you are close to issue a cheque to them. After, once your cheque had been cash in, forget services. Maintenance / after sale department just far below any standards , inexisting. After so many complaints on this type i have read by customer, they still show an out of reason arrogance... i gona buy another brand for my next car.

Wait and wait even if you have an appointment or your car ready to go must wait and wait ... The service does not stand high as the brand BMW. I love my BMW but hate the service.

The level of customer service from AGMCs service department is shocking. I have dealt with both the parts department and the service centre and to say I was disappointed is an understatement. From the initial phone call in, all the way through to the aftersales follow up calls from both the service manager and the customer service department, it has been a total disaster. All but 1 member of staff were abrupt, rude and uncompassionate. The only member of staff that was good was the service advisor, Wael, who was informative, helpful and did his best to resolve my issues.I have provided my feedback already to the AGMC team, and I revert back to sending my car to Abu Dhabi Motors, whose understanding of how to treat clients is far, far superior.

Disappointed by the service and need to negotiate to get discounts... no excepted from a BMW official distributor.

Great service and you can never go wrong with BMW.

Best customer service ever, specially Mr/ Mohamed Shaaban and Mr/Wael Awadalla

They do detailed servicing of the car.The service engineers are now polite and customer focused.

The best service experience I have ever had with a car dealer. Well organised, friendly and responsive staff. You really feel that you are taken care of. Special thanks to Tejas Gandhi for his excellent service and pro-active approach.

The best motorcycle showroom in Dubai. Period!

I called the showroom and asked how I go about an evaluation for my current BMW. They put me on hold and then came back to me and said if I am not sure what BMW I want to replace it with then they will charge me something like 500 or 520 AED. So if I am not satisfied with the evaluation and dont go ahead to buy a car it will cost me money. How can I decide what I want to buy if I dont know what they will give me for my current BMW. I asked to.speak to a manager and she told me the manager isnt available. I asked for the managers name and was told they cant tell me who the manager is as they also dont work on weekends. I really love the car but with an attitude like this I think its time to go to another premium brand. Very disappointed and sure Germany wont accept dealers treating loyal customers like this!

Very Nice Staff, nice welcoming even if they already know youre not a buyer, they consider you a potential for the future.Such a nice and beautiful place... amazing customer service

Nice people there

Huge selection of cars! M fans should visit

Do not expect any support from AGMC.. I took my car there for engine fault and some other issues and of course after four days my main issue was not covered under the warranty *as per their inspections, which I also had to pay for although the car is covered by the warranty!!*I clearly stated that theres an issue with the turbo leak as Ive been told by car experts, but they denied and blame the issue on other parts of the car instead, and refused to move on with the inspections because simply a modification was handled by Abu Dhabi motors in the car history and so theyre responsible for that issue.Different states has the same level of support and AGMC simply cant assist u if youre covered by abudhabi motors which is a hundred Kms away... They dont even offer you any kind of extended services..Basically they want you to go to Abu Dhabi and leave them alone....!Everything leads to abudhabi motors which is where Im going back it seems.... It was a mistake visiting agmc and will never buy from them again. Adios*Update: I took my car to Abu Dhabi motors and I got a totally different level of quality of service. My car is still going under process but hopefully it will get fixed so I can come back here and let the people know how bad is AGMC.*Update #2:Abu Dhabi motors contacted me regarding a notice that theres Oil leak from the Engine Which is something I havent informed them about, as it was supposedly fixed by AGMC just the previous day!!**Attached is the list of jobs requested..**1- engine fault(this wasnt fixed because they refused to cover the issue under warranty)2- door soft close(fixed)3- oil leak(they said its fixed and it wasnt, as per Abu Dhabi motors inspection!)4- window switch(Not covered by warranty and part is not available)How did I end up paying 400-500 dirhams for this? Where is the promised high quality of service when AGMC cant even meet the needed services?

One of my worst experiences was at this place. I went today for my annual car service for the first time. I bought the car one year back from Abu Dhabi brand new & ideally the value paid included a service contract. When i admitted for the service desk i was notified that my car doesn’t have service contract assigned to it & service is chargeable. From my side as it was my first time so i wasn’t knowledgeable about how the process goes & i told the service engineer to start the process as by all means it needs to be done, till i check back my documents & check with the car dealer. I called her back in one hour & confirmed to her that there is a service contract in place & it is not showing on AGMC system as it was pending activation. She called back after four hours at 3:00 pm advising that the car is ready for collection. I replied back to her that it is ok & just give me couple of hour as Abu Dhabi branch is working on activating the service contract on the system then i will come to collect the car. I followed up with customer care & the car dealer to get things sorted out till all is done by 4:00 pm & this was confirmed by AGMC customer care center. I headed back to collect my car & told her that customer care confirmed it is now active on the system. She wasn’t supportive at all & she didn’t offer any help. All what she was saying that i have to pay & it is an issue with AGMC Abu Dhabi & i need to sort it out with them !!!!! I did all the efforts from my side , called Abu Dhabi team & they sent her email confirmation with screenshot that service contract is active. She refused to help or support as the activation date is today & she already advised that service will be paid despite that there was no invoice released!!!! Honestly not sure what type of customer service is this as she doesn’t show basic customer communication skills

Very bad sales service, sales name is asma, delayed to handover the car, no official handover for new car, they just throw the car in the road and left, stil negotiating to refund 400 dirhams (registration fee) while i paid almost 400k for a new car. Sent many emails and no answer, just keeps calling me to activate service and warranty contract, very bad unexperianced sales who cant deal with customers in all ways. Last time to deal with such showroom that doesnt respect customers.

The services is good

German machine is the best especially when you have the perfect and professional team in parallel

Service centre is great. Staff are professional and accommodating. Customer service and receptionists are awesome!

After having giving me the time of appointment the wait time was almost 30 mins for the service attendant to attend for servicing and also the time for repairs is one of the longest as compared to other cars.

Awesome Car Care

Simply the best car agency in the UAE!

Speak to Roland in parts... omg Ive never seen customer service this good anywhere. He was kind enough to bring me a special order to my doorstep after hours. Unbelievable service amazing! Made buying oem worth it 100.

They can never give an approximate timing and how long a repair needs. Its always “we dont know” and “when the car is ready we will call”. Also, by that it means it can take days or weeks, keeping in mind that its a simple repair.

Great experience very good service I have going there for 7 years

In spite that I did not like the car I tried. But Roaa was a great staff ... very helpful, friendly with great customer service

Well located and good cars. Salesmen are knowledgeable

Misinformation from their service advisor caused me to pay for the part which I could fix outside 100 times cheaper. Very unprofessional and not trustworthy. They will do everything to earn from you as much as possible.If you want to be cheated and ripped off - welcome. But I won’t recommend anyone to deal with AGMC.

Very friendly & helpful Sales Representatives, great quality German cars.

Elegant look with non competitive value offering. the legacy is not enough for me to buy the same brand again. Competition is getting ahead. Shamr to see this happening for such a brilliant brand

Great experience at the service center recently owing to excellent customer service from Wael. AGMC BMW you are lucky to have him representing you!

Spacious and cooperative staff. Smart sales team

Amazing showroom and as a customer the customer service is outstanding. Ask for Nabil Bhutt. He is the best service advisor out there.

Great customer service

Excellent service, best clients service experience by Laith Najjar!

AGMC services are hopeless and will not improve. 4th Year, 4 services and performance is disaster. The service personnels I have found them helpful however AGMC as a company need a long way to go in after sales support. 4th Major service still is on going only because of poor planning and quality of replacment parts. Gave the car second time and after 3 days with service center was informed they received faulty spare part and now I need to bring it back in Oct. AGMC has no consideration that other than driving the BMW we have to work, we need a car to go to work. Just because of poor service from AGMC I have to spend for car rental, need to take time off from office to drop and then pick up the car repeatedly.UPDATE on 24 June 2021AGMC continues excelling in bad after sale services . Handed over a on 23 and had to call them 6 times to get an update on what the issue is . Every time assures for a call back and nothing .Cannot understand what does it mean to own a premium car and get such a low level of serviceThis is 5th year and not a singe year they even came close to expectation

I would like to share my experience with your BMW team located in AGMC Sheikh Zayed Road,I cant find words to express how much very satisfied I am and extremely comfortable.First Part ( Car Service) :Started with my regular service ( Oil change , breaking pads .. etc ) , I was directed to Eng. Wael Awaddalah & Technician Tech. Jabir .Eng. Wael was a very professional person , he welcomed me very much and was very friendly, as he received my car, he immediately started the service procedures and he called me next day informing me that the car is ready and service has been done.Eng. Wael is a very friendly and professional person , I was really impressed with his professionality , finally when I went to receive the car, I was very impressed how the car was very clean from inside and outside !! It looked like NEW ! with the wrapping in multiple places inside the car , it really looked NEW !Second Part ( Car Warranty) :I noticed a slight strange sound originating from the convertible and front left of the car while driving , so I immediately called AGMC to book an appointment to check the issue and definitely I insisted that Eng. Wael & Tech. Jabir will be the one to handle my car.As soon as I arrived to AGMC, Eng. Wael welcomed me very professionally and assured me that they will do their best , he assigned to me to Eng. Jabir which took a test drive with me , I really appreciate the way he checked my car , he was very professional and very patient (Almost an hour test drive) he was really focusing on diagnosis the problem and he did .Eng. Jabir is very professional and friendly person and was really a great help resolving my issue.Arriving back to AGMC after completing the test drive , Eng. Wael welcomed me back and offered me a cup of coffee until he finishes my paperwork.I am very satisfied and very happy that Eng. Wael and Tech. Jabir are the ones who took care of my issue.Special THANKS to Eng. Wael ,Tech. Jabir and BMW for their outstanding work and professionality .All I can say is .... I will never change BMW brand forever and I will make sure my next car purchase will be another BMW .DR .Ahmed M. Ahmed

BMW X7 is superb

Nice showroom. Great service

Nice friendly service centre

Excellent service

I think best BMW service I have tried in Dubai

I own a 2017 F48 S20i X1 .. Being the first car in my life, I felt the ownership special as AGMC has provided very nice experience and I feel good whenever I visit AGMC-BMW Sheikh Zayed.Just a thing which bothers me is any additional requests or requirements comes at a very high and unreasonable cost.

A customer since 2003 and no complaints. Warranties are upheld and parts are replaced instantly to get you back on the road quickly. Service is also super efficient and sometimes car is ready for collection on the same day for minor service. Excellent.

Love their cars, very helpful and attentive team.

Good experience

Good quality and great services

Good service

Good plave and well priced cars with good offers.Nice ambience

A new 8 every week :)

Get the BMW serviced from here its a lovely showroom the service department is always busy the ballet car collection is always chaotic and you are sat around for agesBut BMW service workmanship has been excellent

Good customer service and the staff (Mr.Najiulla) provided me with good information on the status of the car. AGMC BMW Service centre at the Sheikh Zayed Road will always be my choice for service of my car

The service is really poor once your car is more than 2 years old you can feel directly the changes in the treatment, you will have to wait for no obvious reasons and the advisors are trying there best to make you sell the car and never come back... What a shame... An amazing car for this cheap quality services

Janerose is a sweetheart !they are always accommodating any request and very much friendly

Abudhabi motors better

Big and good Choices

A large dealership with all BMW models on display

Nice car for driver

M Town was a fantastic experience. The accessorise person M Suhan provided very good service

Very bad service they push me out from AGMC

Due to Covid-19, I was not able to go to AGMC for my final service.. my cars last free service was at 120,000 km and since i work in the support sector (banking) i had to continue while the whole country was on lockdown.. i went on thursday for my service and the representative told me i have exceeded 120,000 km so i have to pay for the service.. Oil change and lane changing assistant..This is very unprofessional..